Chapter 01 Making a reservation
Chapter 02 Group reservation
Chapter 03 Confirming / Changing / Cancelling a reservation
Chapter 04 Welcoming and seating the guest
Chapter 05 Ordering breakfast
Chapter 06 Ordering lunch
Chapter 07 Ordering dinner
Chapter 08 Recommending (ethnic food & wine presentation
Chapter 09 Ordering beverages & dessert
Chapter 10 Bar Service
Chapter 11 Checking on the guest
Chapter 12 Handling food complaints
Chapter 13 Handling other complaints
Chapter 14 Paying the bill
부 록 01 Food Service Vocabulary
부 록 02 해석 및 정답
