Unit 1 Telephone
A Clarifying an Order
B Changing a Reservation
C Explaining a Delay
D Handling Complaints
E Changing an Appointment
Unit 2 Socializing
A Greetings
B Introductions
C Recommending
D Dating
E Bars, Clubs and Pubs
F Ending Conversations
Unit 3 Travel
A Flight Reservations
B Checking In
C Transportation
D Meeting New People
E Shopping
F Directions
Unit 4 Entertainment
A Television
B Movies
C Theater
D Foreign Stars
E Advertisements
F Night Life
Unit 5 Sports & Fitness
A Baseball
B Golf
C Basketball
D Dieting
E Physical Activity
F Healthier Living
Unit 6 Work
A Career
B Job Interview
C Teamwork
D Customer Service
E Making / Closing Deals
F Evaluations
