part 1 Front Office
1. Reservaions
2. Check In / Check Out
3. Communications
4. Cashier Service
5. Telephone Service
6. Door Service
7. Bell Service
8. Concierge Service
Part 2 Housekeeping
1. Housekeeper & Roommaid Service
2. Laundry Service
3. Lost & Found Service
Part 3 Food and Beverage
1. Room Service
2. Food Service
3. Beverage Service
Appendix
1. Glossary for Hoteliers
2. Hotel Cuinary Terms
3. Basic Idioms for hoteliers
4. 한글로 찾아보는 필수표현
