항공회사 정의 및 항공용어 소개 ················································································ 4
01 Chapter Reservation 예약
예약상황 1 king a Reservation 1························································· 16
예약상황 2 Making a Reservation 2···················································· 30
예약상황 3 Cancelling a Reservation··················································· 42
예약상황 4 Changing a Reservation ··················································· 52
예약상황 5 Ticketing········································································ 64
02 Chapter Boarding 탑승
탑승상황 1 Check-in········································································ 78
탑승상황 2 Assigning Seats with Companions ····································· 90
탑승상황 3 Assigning a Desirable Seat···············································102
탑승상황 4 Check-in for the Emergency Exit Seat ·······························114
탑승상황 5 Closing Check-in·············
